Shipping Policy

Last Updated: August 12, 2026

React Skin is a brand owned and operated by Sim Capital LLC (“React Skin,” “we,” “us,” or “our”).

This Shipping Policy explains how orders placed through React Skin are processed, shipped, delivered, and handled in the event of delays, loss, damage, or other delivery issues.

Please review this policy before placing an order.

1. Order Processing

Orders are generally processed within 1–3 business days after they are successfully placed and payment is approved.

Business days generally exclude:

• Saturdays

• Sundays

• Federal holidays

Processing times are separate from carrier transit and delivery times.

During product launches, promotions, holidays, high-volume periods, or other unusual circumstances, order processing may take longer.

If we advertise a different processing timeframe for a particular product, preorder, promotion, or release, that timeframe will apply.

2. Shipping Rates

Available shipping methods and applicable shipping charges will be displayed during checkout.

Shipping rates may vary depending on factors such as:

• Delivery location

• Order value

• Package size

• Package weight

• Shipping method

• Carrier

• Promotional offers

Any free-shipping promotion is subject to the terms displayed with that promotion.

We reserve the right to change available shipping methods and rates for future purchases.

3. Estimated Delivery Times

Delivery estimates displayed during checkout or provided after purchase are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Carrier transit times begin after the order has been processed and transferred to the shipping carrier.

Delivery may be affected by circumstances including:

• Carrier delays

• Severe weather

• Holidays

• High shipping volume

• Transportation disruptions

• Incorrect or incomplete addresses

• Customs processing

• Natural disasters

• Labor disruptions

• Government actions

• Other events outside our reasonable control

We will make reasonable efforts to fulfill orders within the timeframe represented at the time of purchase.

4. Shipping Confirmation and Tracking

When available, you will receive a shipping confirmation containing tracking information after your order has been prepared for shipment.

Tracking information may take some time to update after a shipping label is created or the package is transferred to the carrier.

The creation of a shipping label does not necessarily mean that the carrier has physically received or scanned the package.

5. Customer Responsibility for Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review:

• Street address

• Apartment or unit number

• City

• State

• ZIP or postal code

• Country

• Recipient name

If you discover an error in your shipping address, contact us immediately at:

sim@simcapital.ai

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered processing or fulfillment.

6. Incorrect or Incomplete Addresses

React Skin is not responsible for delays caused by incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

If an order is returned to us because of:

• An incorrect address

• An incomplete address

• Missing apartment or unit information

• Failed delivery

• Refused delivery

• Failure to collect the package

we may contact you regarding reshipment or refund options.

Where permitted by applicable law, the customer may be responsible for additional shipping charges associated with reshipping an order when the original delivery failure resulted from customer-provided information.

Any refund remains subject to our Return & Refund Policy and applicable law.

7. Delivery Instructions

If you provide special delivery instructions, delivery remains subject to the carrier's policies and ability to follow those instructions.

React Skin cannot guarantee that a carrier will honor every delivery request, including requests regarding:

• Specific placement locations

• Gates

• Building access

• Delivery times

• Signature preferences

• Instructions provided outside the carrier's supported systems

8. Packages Marked Delivered

If carrier tracking indicates that your package was delivered but you cannot locate it, please first:

1. Confirm the shipping address associated with your order

2. Check around the delivery location

3. Check with other household members

4. Check with neighbors where appropriate

5. Check with building management, reception, mailroom, or front desk where applicable

6. Contact the shipping carrier

If the package still cannot be located, contact us at:

sim@simcapital.ai

Please provide your order number and relevant details.

We may review available tracking information and work with the carrier to investigate the shipment.

A tracking status showing “delivered” does not automatically determine the final outcome of a claim. Claims will be reviewed based on the circumstances, available evidence, carrier information, and applicable law.

9. Lost Packages

If tracking information indicates that a shipment may have been lost in transit, please contact us.

We may initiate an investigation or claim with the shipping carrier before issuing a replacement, refund, or other resolution.

We may ask you to provide reasonable information necessary to assist with the investigation.

If an order is determined to have been lost and applicable law requires a refund, replacement, or other remedy, we will provide the appropriate remedy.

10. Damaged Packages

If your order arrives damaged, leaking, broken, or otherwise materially affected during shipment, please contact us within 7 days of delivery.

Contact:

sim@simcapital.ai

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the shipping box or mailer

• Photographs of any visible damage

• Photographs of shipping labels where helpful

• Product lot or batch information if requested

Please retain the product and packaging while we review your claim unless doing so would create a safety concern.

Depending on the circumstances, we may offer:

• A replacement

• Reshipment

• Refund

• Store credit

• Another appropriate resolution

subject to applicable law.

11. Missing or Incorrect Items

If your order arrives with:

• A missing product

• An incorrect product

• An incorrect quantity

please contact us within 7 days of delivery.

We may request photographs of the order and packaging to help us investigate the issue.

If React Skin confirms a fulfillment error, we will provide an appropriate resolution.

12. Shipping Delays

Although we make reasonable efforts to ship orders promptly, delays may occasionally occur.

If we are unable to ship your order within the timeframe promised at the time of purchase, we will handle the delay in accordance with applicable law.

Where required, you may be given the option to:

• Consent to the revised shipping timeframe, or

• Cancel the affected unshipped order and receive an applicable refund

We will not require customers to accept store credit instead of a monetary refund when applicable law requires a refund.

13. Orders That Cannot Be Fulfilled

Occasionally, an item may become unavailable after an order is placed due to:

• Inventory discrepancies

• Product damage

• Fulfillment issues

• Supply interruptions

• Technical errors

• Other circumstances

If we cannot fulfill an item, we may cancel the affected portion of the order.

If payment has already been collected for merchandise we will not ship, we will provide the applicable refund in accordance with applicable law.

14. Split Shipments

Orders containing multiple products may occasionally be shipped in separate packages.

You may receive:

• Multiple tracking numbers

• Packages on different days

• Products shipped from different fulfillment locations

You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments unless clearly disclosed and agreed to before purchase.

15. Refused Deliveries

If you refuse delivery of an order without prior authorization from React Skin, the shipment may be returned to us.

Any refund will be evaluated after the returned merchandise is received and inspected.

Where permitted by applicable law, original or return shipping costs may be deducted from the refund when a delivery was refused for reasons unrelated to an error by React Skin.

Products must still satisfy our Return & Refund Policy.

16. Returned-to-Sender Packages

Packages may be returned to us because of:

• Incorrect addresses

• Incomplete addresses

• Failed delivery attempts

• Unclaimed packages

• Carrier restrictions

• Refused delivery

If we receive a returned-to-sender package, we may contact you to determine whether you would like an eligible order reshipped.

Additional shipping charges may apply when the return resulted from incorrect information supplied by the customer.

17. Package Theft

Once a package is delivered, theft or disappearance after confirmed delivery may require investigation.

If you believe a delivered package was stolen, contact us promptly.

We may request that you:

• Confirm the shipping address

• Check with household members or neighbors

• Contact building management

• Contact the carrier

• Provide additional documentation where reasonably necessary

We will evaluate claims individually.

Nothing in this section limits rights or remedies available under applicable law.

18. Shipping Restrictions

We reserve the right to restrict shipping to certain:

• States

• Territories

• Countries

• Addresses

• P.O. boxes

• Military addresses

• Freight-forwarding locations

where shipping is unavailable, commercially impractical, prohibited, or subject to carrier or product restrictions.

Available shipping destinations will generally be reflected during checkout.

19. International Shipping

If React Skin offers international shipping, international customers are responsible for reviewing applicable import requirements before ordering.

International shipments may be subject to:

• Customs inspections

• Import duties

• Taxes

• Brokerage charges

• Government fees

• Local import requirements

• Customs delays

Unless otherwise stated during checkout, duties, taxes, customs charges, and similar government-imposed fees are generally the responsibility of the recipient.

React Skin does not control customs processing or government-imposed charges.

We reserve the right to restrict international shipping where legal, regulatory, carrier, or operational limitations apply.

20. Customs Refusals

If an international shipment is refused, abandoned, or returned because the recipient fails to pay applicable customs charges or comply with import requirements, any available refund will be determined after we receive and inspect the returned merchandise.

Where permitted by applicable law, shipping costs, customs charges, return fees, or other amounts incurred as a result may be deducted from an applicable refund.

21. Shipping to Freight Forwarders

If you choose to ship an order through a freight forwarder, forwarding service, package forwarding company, reshipper, or similar intermediary, additional risks may apply after the order is delivered to that intermediary.

We may be unable to investigate damage, loss, temperature exposure, handling issues, or delivery problems that occur after an order has been accepted by a third-party forwarding service.

Nothing in this section limits liability that cannot legally be excluded.

22. Fraud Prevention

We reserve the right to hold, verify, cancel, or decline shipments when we reasonably suspect:

• Fraud

• Unauthorized payment activity

• Identity theft

• Address manipulation

• Reshipping fraud

• Promotion abuse

• Other suspicious activity

We may request additional information to verify an order before shipment.

If an order is canceled and will not be fulfilled, amounts paid for the canceled merchandise will be refunded as required by applicable law.

23. Risk and Consumer Rights

Nothing in this Shipping Policy is intended to transfer risks to customers where applicable law places those risks on the seller or otherwise provides the customer with a non-waivable remedy.

Nothing in this policy excludes, restricts, or waives any consumer protection, warranty, refund right, or other legal right that cannot lawfully be excluded or waived.

24. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to:

• Shipping carriers

• Fulfillment practices

• Available shipping regions

• Business operations

• Applicable laws or regulations

The updated policy will be posted on our website with a revised “Last Updated” date.

Changes will apply prospectively to the extent required by applicable law.

25. Contact Us

For shipping questions or delivery issues, contact:

React Skin
A brand owned and operated by Sim Capital LLC

Email: sim@simcapital.ai