Refund policy

Return & Refund Policy

Last Updated: August 12, 2026

React Skin is a brand owned and operated by Sim Capital LLC (“React Skin,” “we,” “us,” or “our”).

We want you to feel confident purchasing from React Skin. Because we sell skincare, cosmetic, and personal-care products that come into contact with the skin, we maintain strict return standards for hygiene, safety, and product integrity.

Please review this Return & Refund Policy before making a purchase.

1. Opened or Used Products

For hygiene and safety reasons, products that have been opened, unsealed, used, tested, sampled, sprayed, pumped, dispensed, applied, or otherwise used are not eligible for return, exchange, or refund, except where required by applicable law.

A product will generally be considered opened or used if:

  • A safety seal has been removed or broken

  • Packaging has been opened in a manner that exposes the product

  • The product has been pumped, sprayed, dispensed, or sampled

  • The product has been applied to the skin

  • Any portion of the product has been consumed or used

  • The product has been altered

  • The product has been contaminated or damaged after delivery

  • The product is otherwise no longer suitable for resale for hygiene or safety reasons

This restriction applies even if the product was only used once.

We cannot accept opened or used skincare products simply because:

  • You changed your mind

  • You do not like the scent

  • You do not like the texture

  • You do not like how the product feels

  • The product did not produce your preferred cosmetic result

  • The product is no longer wanted

Individual skincare experiences and cosmetic results vary.

Nothing in this policy limits any rights or remedies that cannot legally be excluded.

2. Unopened and Unused Products

We accept eligible returns of unopened and unused products within 14 days of confirmed delivery.

To qualify for a return, the product must:

  • Be completely unused

  • Be unopened

  • Have all original seals intact

  • Be in its original packaging

  • Be in substantially the same condition in which it was received

  • Include proof of purchase

  • Be returned within the applicable return period

  • Receive return authorization from React Skin before being sent back

Products that do not meet these requirements may be denied a refund.

3. Return Authorization Required

Before returning any product, contact us at:

sim@simcapital.ai

Please include:

  • Your full name

  • Order number

  • Product you wish to return

  • Reason for the return

If the return is eligible, we will provide instructions for returning the product.

Do not send products back without receiving return authorization.

Unauthorized returns may be refused, returned to the sender, or otherwise deemed ineligible for refund to the extent permitted by applicable law.

Sending a product back does not automatically guarantee a refund.

4. Return Shipping

Unless the return results from an error by React Skin or the product arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable once an order has been shipped, except where required by applicable law.

We recommend using a trackable shipping method for returns.

React Skin is not responsible for customer return packages that are lost, misdirected, or damaged before being received by us, except where otherwise required by applicable law.

5. Inspection of Returns

All returned products are subject to inspection.

After receiving a return, we may verify:

  • Whether the product has been opened

  • Whether any seal has been broken

  • Whether the product has been used

  • Whether the packaging has been materially damaged

  • Whether all applicable return requirements have been satisfied

We reserve the right to deny a return or refund if the product does not meet the eligibility requirements stated in this policy.

6. Refunds

If your return is approved after inspection, we will issue the applicable refund to your original payment method unless another method is agreed upon or required by law.

Please allow reasonable time for the refund to be processed.

Once we issue a refund, your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.

Shipping fees and other non-refundable charges will not be refunded unless required by applicable law or the return resulted from an error by React Skin.

7. Damaged, Defective, Leaking, or Incorrect Products

If your order arrives:

  • Damaged

  • Defective

  • Leaking

  • With the wrong product

  • Missing a product

  • Otherwise materially affected by a fulfillment error

please contact us within 7 days of confirmed delivery at:

sim@simcapital.ai

Include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the shipping packaging, where applicable

  • Photographs of any damage or leakage

  • The product lot or batch number, if requested

We may request additional information reasonably necessary to investigate the issue.

After reviewing the claim, we may provide an appropriate resolution, which may include:

  • Replacement

  • Refund

  • Store credit

  • Reshipment

  • Another reasonable remedy

The appropriate resolution will depend on the circumstances and applicable law.

Please do not dispose of a damaged or defective product until we have completed our review, unless doing so is reasonably necessary for safety.

8. Skin Sensitivity and Reactions

Skin types, sensitivities, allergies, and individual responses to cosmetic products vary.

Customers are responsible for reviewing product ingredients before use and following all provided usage instructions.

Where appropriate, we recommend patch testing a new skincare product before broader use.

If you experience irritation, discomfort, or an unexpected reaction, discontinue use.

A sensitivity, personal preference, or dissatisfaction with an individual cosmetic result does not automatically make an opened or used product eligible for a refund.

However, this policy does not limit your ability to report a suspected product defect, safety concern, or adverse event.

If you believe you experienced a serious or unexpected reaction associated with a React Skin product, please contact us at:

sim@simcapital.ai

For medical concerns, seek advice from an appropriate healthcare professional.

9. Final Sale Items

Certain products may be designated Final Sale at the time of purchase.

Final Sale products may include:

  • Clearance products

  • Promotional products

  • Free gifts

  • Samples

  • Limited promotional offers

  • Products specifically identified as Final Sale

Final Sale products are not eligible for return, exchange, or refund except where required by applicable law or where the product is defective or otherwise subject to a legally required remedy.

10. Gift Cards

Gift cards are generally non-refundable and may not be redeemed for cash except where required by applicable law.

11. Promotional and Free Items

Items received free of charge as part of a promotion generally do not have a refundable cash value.

If returning an order that included a promotional gift, bundle discount, or other promotional benefit, we may adjust the refund to account for the terms of the original promotion where permitted by applicable law.

12. Exchanges

We do not guarantee direct product exchanges.

Where appropriate, we may provide an exchange or replacement at our discretion.

For standard change-of-mind returns, you may be required to return the eligible unopened product and place a new order for the desired item.

13. Order Cancellations

We process orders as quickly as possible.

If you wish to cancel an order, contact us immediately at:

sim@simcapital.ai

We cannot guarantee that an order can be canceled after it has been submitted.

Once an order has entered fulfillment or shipped, it may no longer be eligible for cancellation and will instead be subject to this Return & Refund Policy.

If an order is canceled before shipment and payment has already been collected, an appropriate refund will be issued.

14. Orders We Are Unable to Fulfill

If we are unable to fulfill or ship an order and the order is canceled, we will issue the applicable refund to the original payment method as required by applicable law.

We will not substitute store credit for a required monetary refund without your agreement where applicable law requires a refund to the original payment method.

15. Lost Packages

If your package appears to have been lost in transit, contact us so that we can review the shipment and, where appropriate, initiate an investigation with the carrier.

We may require reasonable time to investigate the shipment before providing a resolution.

If merchandise is not delivered and applicable law requires a refund, replacement, or other remedy, we will comply with those requirements.

16. Packages Marked Delivered

If tracking information shows that a package was delivered but you cannot locate it, please:

  1. Check the delivery location and surrounding property

  2. Check with household members

  3. Check with neighbors or building management where appropriate

  4. Verify the shipping address on your order

  5. Contact the shipping carrier

  6. Contact React Skin if the package still cannot be located

We may work with the shipping carrier to investigate the delivery.

We reserve the right to evaluate these claims individually, including reviewing carrier records and other available information.

17. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you provide an incorrect or incomplete address, contact us as quickly as possible.

We cannot guarantee that an address can be changed after fulfillment has begun.

Additional shipping charges resulting from an incorrect customer-provided address, refused delivery, or returned-to-sender shipment may be the customer's responsibility where permitted by applicable law.

18. Refused and Returned-to-Sender Orders

If an order is refused, unclaimed, or returned to us because of an incorrect or incomplete customer-provided address, we may deduct applicable original or return shipping costs from any refund where permitted by applicable law.

Products must remain eligible for return under this policy.

Opened, used, or otherwise ineligible products do not become returnable merely because a shipment is returned to us.

19. Return Abuse and Fraud

We reserve the right to refuse returns or restrict future purchases where we reasonably determine that a customer has engaged in fraudulent or abusive conduct, including:

  • Falsifying damage claims

  • Submitting altered photographs

  • Returning a different product

  • Returning an empty or substantially used product

  • Manipulating tracking information

  • Repeatedly abusing promotional offers

  • Engaging in excessive or fraudulent return activity

We may also preserve information reasonably necessary to prevent fraud and protect our business.

Nothing in this section limits a customer's lawful right to dispute a transaction with their payment provider or exercise rights available under applicable law.

20. Chargebacks and Payment Disputes

If there is a legitimate problem with your order, we encourage you to contact us first so that we have an opportunity to investigate and resolve the issue.

Filing a payment dispute does not alter the underlying facts of a transaction or waive any rights available to either party.

We reserve the right to provide order records, tracking information, communications, policy acknowledgments, and other relevant documentation to payment processors, banks, or financial institutions in connection with a payment dispute.

Nothing in this policy restricts a customer's rights under applicable payment-card or consumer-protection laws.

21. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or waive any warranty, remedy, consumer protection, or other right that cannot legally be excluded or waived.

If applicable law gives you rights that are more favorable than a provision of this policy, the applicable law will control.

22. Changes to This Policy

We may update this Return & Refund Policy from time to time.

Any updated version will be posted on our website with a revised “Last Updated” date.

The policy applicable to a purchase will be determined in accordance with applicable law and the terms presented in connection with that transaction.

23. Contact Us

For return, refund, damaged-order, or product-related questions, contact:

React Skin
A brand owned and operated by Sim Capital LLC

Email: sim@simcapital.ai